Breezly Returns and Exchanges Policy

Last Updated: 20th May 2026

We want you to feel confident shopping with Breezly. If there is an issue with your order, please contact us and we’ll do our best to help.

Return Window

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must be:

• Unused
• Unopened
• In its original packaging
• In the same condition that you received it

Because Breezly products are personal-use aromatherapy items, we cannot accept returns for opened or used products for hygiene and safety reasons.

Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Products without original packaging
• Items damaged due to misuse
• Sale items or promotional items, unless defective
• Orders returned without contacting us first

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

• Your order number
• A photo of the item
• A photo of the packaging
• A short description of the issue

Once reviewed, we may offer a replacement, store credit, or refund depending on the situation.

How to Start a Return

To request a return, email us at:

Email: breezlyboutique@gmail.com

Please include your order number and reason for return.

If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We may offer exchanges for damaged, defective, or incorrect items. Exchanges are subject to product availability.